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|a 339
|2 MRF 1998.
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1 |
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|a Marković, Milivoj
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1 |
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|a Efficiency of service recovery compensation type :
|b a study of Croatian consumers /
|c Milivoj Marković, Mladen Mlinarević, Rudolf Vouk.
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| 300 |
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|b Ilustr.
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| 504 |
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|a Bibliografija: str. 521-524
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| 504 |
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|a Sažetak
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| 653 |
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|a Zadovoljstvo potrošača
|a Ispravak neisporučene usluge
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|a Mlinarević, Mladen
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| 700 |
1 |
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|a Vouk, Rudolf
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|t Ekonomski pregled
|x 0424-7558
|g 62 (2011), 9/10 ; str. 508-524
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|a FFDI
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|u http://hrcak.srce.hr/index.php?show=clanak&id_clanak_jezik=108464
|y Elektronička verzija članka
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