Hotel & tourism 2002 : human capital, culture and quality in tourism and hospitality industry : congress proceedings - Blažević, Branko, ekonomist; Dželalija Blažević, Nevenka; Bosnar-Valković, Brigita; Brajdić, Igor; Cetinski, Vinka; Milohnić, Ines; Čater, Tomaž; Črnjar, Mladen; Đukić, Antonije; Lucianović, Lukša; Gogoski, Risto; Javor, Anka; et al. (Faculty of Tourism and Hospitality Management, 2002)