Students' perceptions of service quality, satisfaction and word-of-mouth : scale adaptation and validation on a sample of ICT and STEM students = Percepcije studenata o kvaliteti usluge, zadovoljstvu i usmenoj predaji : prilagodba i evaluacija mjerne ljestvice na uzorku ICT i STEM studenata - Meštrović, Dunja (Array, 2018)