The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry - Padlee, Siti Falindah; Thaw, Cheong Yun; Zulkiffli, Siti Nur 'Atikah (2019)
Bibliografija: str. 135-139.
Keywords: Hotelijerstvo -- Kvaliteta usluga -- Zadovoljstvo korisnika -- Ponašanje korisnika -- Regresijska analiza; Malezija