APA stil citiranja

Greenberg, P. (2010). CRM at the speed of light: CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers (4th ed.). New York: McGraw-Hill.

Chicago stil citiranja

Greenberg, Paul. CRM at the speed of light: CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers. 4th ed. New York: McGraw-Hill, 2010.

MLA stil citiranja

Greenberg, Paul. CRM at the speed of light: CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers. 4th ed. New York: McGraw-Hill, 2010.