APA stil citiranja

Hernon, P. (2010). Assessing service quality: Assessing service quality : satisfying the expectations of library customers (2nd ed.). Chicago: American Library Association.

Chicago stil citiranja

Hernon, Peter. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 2nd ed. Chicago: American Library Association, 2010.

MLA stil citiranja

Hernon, Peter. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 2nd ed. Chicago: American Library Association, 2010.

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