APA stil citiranja

Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Assessing service quality : satisfying the expectations of library customers (3rd ed.). London: Facet Puiblishing.

Chicago stil citiranja

Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 3rd ed. London: Facet Puiblishing, 2015.

MLA stil citiranja

Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 3rd ed. London: Facet Puiblishing, 2015.