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|a West, Jack
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|a Prethodila je praktična primjena :
|b načela upravljanja kvalitetom: temelj normama ISO 9000:2000 /
|c Jack West, Charles A. Gianfrani, Joseph J. Tsiakals.
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|b Ilustr.
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|a Tema br.: Kaducej kvalitete
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|a Iz časopisa Quality progress (2000),2/3
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|a Kontrola kvalitete
|x Standardi
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|a ISO 9000 standard
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|a Cianfrani, Charles A.
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|a Tsiakals, Joseph J.
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|t QM (Zagreb)
|x 1331-3851
|g 2 (1999/2000), 7/8 ; str. 14-17
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