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|a 658.89
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| 100 |
1 |
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|a Heskett, James L.
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| 245 |
1 |
4 |
|a The value profit chain :
|b treat employees like customers and customers like employees /
|c James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
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| 260 |
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|a New York [etc.] :
|b The Free Press,
|c cop. 2003.
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| 300 |
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|a XXII, 377 str. :
|b graf. prikazi ;
|c 24 cm.
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| 504 |
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|a Bibliografija: str. 345-360
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| 504 |
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|a Kazalo
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| 700 |
1 |
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|a Sasser, William Earl
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| 700 |
1 |
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|a Schlesinger, Leonard A.
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