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|a uk
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|a 658.89(075.8)
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1 |
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|a Vranešević, Tihomir
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1 |
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|a Customer satisfaction :
|b research & management /
|c Tihomir Vranesevic, Claudio Vignali.
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| 260 |
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|a London :
|b Foxwell & Davies UK,
|c cop. 2003.
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| 300 |
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|a IV, 194 str. :
|b graf. prikazi u bojama ;
|c 28 cm.
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| 504 |
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|a Bibliografija: str. 185-194 i uz tekst
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| 700 |
1 |
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|a Vignali, Claudio
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