Patient satisfaction with the work of nurses in primary health care
Introduction. Patient satisfaction with provided health care is an important indicator of health care quality. Research on patient satisfaction has been very frequent in recent years. Aim. A prospective, cross-sectional study was conducted at the Health Centre of the Ministry of the Interior of the...
| Permalink: | http://skupni.nsk.hr/Record/nsk.NSK01001122262/Details |
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| Matična publikacija: |
Croatian nursing journal (Online) 4 (2020), 1 ; str. 5-19 |
| Glavni autori: | Franjo, Jasminka (Author), Režić, Slađana, Tot, Boris |
| Vrsta građe: | e-članak |
| Jezik: | eng |
| Predmet: | |
| Online pristup: |
https://doi.org/10.24141/2/4/1/1 Croatian nursing journal (Online) Hrčak |
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| 024 | 7 | |2 doi |a 10.24141/2/4/1/1 | |
| 035 | |a (HR-ZaNSK)001122262 | ||
| 040 | |a HR-ZaNSK |b hrv |c HR-ZaNSK |e ppiak | ||
| 041 | 0 | |a eng |b eng |b hrv | |
| 042 | |a croatica | ||
| 044 | |a ci |c hr | ||
| 080 | 1 | |a 614 |2 2011 | |
| 080 | 1 | |a 159.9 |2 2011 | |
| 100 | 1 | |a Franjo, Jasminka |4 aut | |
| 245 | 1 | 0 | |a Patient satisfaction with the work of nurses in primary health care |h [Elektronička građa] / |c Jasminka Franjo, Slađana Režić, Boris Tot. |
| 300 | |b Graf. prikazi. | ||
| 504 | |a Bibliografija: 15 jed. | ||
| 504 | |a Abstract ; Sažetak. | ||
| 520 | |a Introduction. Patient satisfaction with provided health care is an important indicator of health care quality. Research on patient satisfaction has been very frequent in recent years. Aim. A prospective, cross-sectional study was conducted at the Health Centre of the Ministry of the Interior of the Republic of Croatia between April and June 2019. The aim of this study was to examine the satisfaction of patients with the work of nurses in primary health care. Methods. A standardized Nursing Practitioner Satisfaction Survey questionnaire, for which we received the author’s approval, was used. The study involved 200 patients from the Health Centre of the Ministry of the Interior of the Republic of Croatia. Patients who came to the Health Centre’s outpatient clinics requiring only the services of nurses were included in the study. Out of 200 patients surveyed, 185 questionnaires were filled out correctly, while 15 were filled out incorrectly. Results. Patients from the Health Centre of the Ministry of the Interior of the Republic of Croatia are satisfied with the work of nurses in primary health care. There is no statistically significant difference in the satisfaction with the work of nurses in primary health care according to gender, education, marital or working status. There is a statistically significant difference in patient satisfaction with the work of nurses according to the respondents’ age, where respondents in the age group between 26 and 40 years are less satisfied (Kruskal-Wallis test, Me=3.8). There is a statistically significant difference in the satisfaction of patients with the work of nurses in primary health care according to the respondents’ annual income, where satisfaction is more pronounced among respondents with an annual income between 26.000 to 35.000 HRK and in the range between 36.000 to 45.000 HRK (Kruskal-Wallis test, p<0.01). | ||
| 520 | |a Uvod. Zadovoljstvo pacijenata pruženom zdravstvenom njegom jedan je od važnih indikatora kvalitete zdravstvene skrbi i zadnjih se godina učestalo provode istraživanja na temu zadovoljstva pacijenata. Cilj. Provedeno je prospektivno presječno istraživanje u Domu zdravlja Ministarstva unutarnjih poslova Republike Hrvatske u periodu od travnja do lipnja 2019. godine. Cilj istraživanja bio je ispitati zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zašiti. Metode. Primijenjen je standardizirani upitnik Nursing Practitioner Satisfaction Survey, za koji smo dobili odobrenje autorice. U istraživanju je sudjelovalo 200 pacijenata Doma zdravlja Ministarstva unutarnjih poslova Republike Hrvatske. U istraživanje su bili uključeni pacijenti koji su došli u ambulante Doma zdravlja i trebali usluge samo medicinskih sestara/tehničara. Od 200 anketiranih pacijenata 185 anketa ispravno je ispunjenih, dok je 15 anketa bilo neispravno ispunjeno. Rezultati. Pacijenti Doma zdravlja Ministarstva unutarnjih poslova Republike Hrvatske zadovoljni su radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti. Ne postoji statistički značajna razlika u zadovoljstvu radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti prema spolu, stručnoj spremi, bračnom te radnom statusu. Statistički je značajna razlika u zadovoljstvu pacijenata radom medicinskih sestara/tehničara prema dobi ispitanika, nezadovoljniji su ispitanici u dobnoj skupini od 26 do 40 godina (Kruskal-Wallisov test, Me = 3,8). Postoji statistički značajna razlika u zadovoljstvu pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti prema visini godišnjih prihoda ispitanika, gdje je zadovoljstvo u većoj mjeri prisutno kod ispitanika s godišnjim prihodima u rasponu od 26.000,00 kn do 35.000,00 kn i rasponu od 36.000,00 kn do 45.000,00 kn (Kruskal-Wallisov test, p <0,01). | ||
| 653 | 0 | |a Zdravstvo |a Primarna zdravstvena zaštita |a Zadovoljstvo pacijenata |a Medicinske sestre | |
| 700 | 1 | |a Režić, Slađana |4 aut | |
| 700 | 1 | |a Tot, Boris |4 aut | |
| 773 | 0 | |t Croatian nursing journal (Online) |x 2584-6531 |g 4 (2020), 1 ; str. 5-19 |w nsk.(HR-ZaNSK)000984360 | |
| 981 | |b Be2020 |b B04/20 | ||
| 998 | |b tino2201 | ||
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