Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods
A company service’s higher quality is indicated by its service performance’s effectiveness and efficiency. This can increase customers’ satisfaction, thus leads to the increase of company income. This research objective was to know the effects of 5 dimensions constructing service quality, including...
| Permalink: | http://skupni.nsk.hr/Record/nsk.NSK01001131331 |
|---|---|
| Matična publikacija: |
Pomorstvo (Online) 35 (2021), 1 ; str. 109-117 |
| Glavni autori: | Nurwahyudi, Nurwahyudi (Author), Rimawan, Erry |
| Vrsta građe: | e-članak |
| Jezik: | eng |
| Predmet: | |
| Online pristup: |
https://doi.org/10.31217/p.35.1.12 Hrčak |
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https://doi.org/10.31217/p.35.1.12Hrčak