SERVQUAL and the quest for new measures
| Permalink: | http://skupni.nsk.hr/Record/ffzg.KOHA-OAI-FFZG:330019/Details |
|---|---|
| Matična publikacija: |
Journal of Library Administration 0193-0826 ; 1540-3564 |
| Glavni autor: | Cook, Colleen (-) |
| Vrsta građe: | Članak |
| Jezik: | eng |
| LEADER | 00404naa a22001217i 4500 | ||
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| 008 | 140913b xxu||||| |||| 00| 0 eng d | ||
| 040 | |a HR-ZaFF |b hrv |c HR-ZaFF |e ppiak | ||
| 100 | |a Cook, Colleen | ||
| 245 | 1 | |a SERVQUAL and the quest for new measures / |c Heath, Fred | |
| 773 | 0 | |t Journal of Library Administration |g 35(2002), 4, 37-4 |x 0193-0826 ; 1540-3564 | |
| 942 | |c CLA |n 0 | ||
| 999 | |c 330019 |d 330016 | ||