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|a eng
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|a croatica
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| 044 |
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|a ci
|c hr
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| 080 |
1 |
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|a 658
|2 MRF 2011.
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| 100 |
1 |
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|a Krstić Vukelja, Elizabeta
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| 245 |
1 |
0 |
|a Quality service evaluation through the system of complaints and praise /
|c Elizabeta Krstić Vukelja, Biserka Runje.
|
| 300 |
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|b Ilustr.
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| 504 |
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|a Bibliografija i elektronički izvori: 5 jed.
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| 504 |
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|a Sažetak
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| 653 |
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0 |
|a Korisnici
|a Zadovoljstvo korisnika
|a Kvaliteta usluge
|a Očekivanja
|a Žalbe
|a Pohvale
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| 700 |
1 |
|
|a Runje, Biserka
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| 773 |
0 |
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|t Interdisciplinary description of complex systems (Tisak)
|x 1334-4684
|g 12 (2014), 1 ; str. 78-91
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| 981 |
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|b B04/14
|p CRO
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| 998 |
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|a sapo160203
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| 856 |
4 |
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|u http://hrcak.srce.hr/index.php?show=clanak&id_clanak_jezik=170024
|y Elektronička verzija članka
|