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NSK01000773338 |
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HR-ZaNSK |
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20210114171721.0 |
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110629s2010 xxud 001 0 eng |
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|a 9780838910214
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|a (HR-ZaNSK)000773338
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|a HR-ZaNSK
|b hrv
|c HR-ZaNSK
|e ppiak
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|a 024:027
|2 MRF 1998.
|
| 100 |
1 |
|
|a Hernon, Peter
|4 aut
|
| 245 |
1 |
0 |
|a Assessing service quality :
|b satisfying the expectations of library customers /
|c Peter Hernon, Ellen Altman.
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| 250 |
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|a 2nd ed.
|
| 260 |
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|a Chicago :
|b American Library Association,
|c 2010.
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| 300 |
|
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|a XI, 206 str. :
|b graf. prikazi ;
|c 28 cm.
|
| 490 |
0 |
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|a ALA editions
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| 504 |
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|a Bibliografija: str. 193-200; bibliografske bilješke uz svako poglavlje.
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| 650 |
|
7 |
|a Knjižnične usluge
|x Vrednovanje
|2 nskps
|
| 700 |
1 |
|
|a Altman, Ellen
|4 aut
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| 760 |
1 |
8 |
|t ALA editions
|w nsk.(HR-ZaNSK)000318146
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| 998 |
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|m vhok1203
|c anao120514
|m vhoi2101
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