Assessing service quality
| Permalink: | http://skupni.nsk.hr/Record/nsk.NSK01000773338/Similar |
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| Glavni autori: | Hernon, Peter (Author), Altman, Ellen |
| Vrsta građe: | Knjiga |
| Jezik: | eng |
| Impresum: |
Chicago :
American Library Association,
2010.
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| Izdanje: | 2nd ed |
| Nakladnička cjelina: |
ALA editions
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| Predmet: |
APA stil citiranja
Hernon, P. (2010). Assessing service quality: Assessing service quality : satisfying the expectations of library customers (2nd ed.). Chicago: American Library Association.
Chicago stil citiranjaHernon, Peter. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 2nd ed. Chicago: American Library Association, 2010.
MLA stil citiranjaHernon, Peter. Assessing service quality: Assessing service quality : satisfying the expectations of library customers. 2nd ed. Chicago: American Library Association, 2010.