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| LEADER |
00864nam a2200265 i 4500 |
| 001 |
NSK01000914123 |
| 003 |
HR-ZaNSK |
| 005 |
20160125154457.0 |
| 007 |
ta |
| 008 |
151001s2015 xxk 001 0 eng |
| 020 |
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|a 9781783300594
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| 035 |
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|a (HR-ZaNSK)000914123
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| 040 |
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|a HR-ZaNSK
|b hrv
|c HR-ZaNSK
|e ppiak
|
| 080 |
1 |
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|a 024:027
|2 MRF 2011.
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| 100 |
1 |
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|a Hernon, Peter
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| 245 |
1 |
0 |
|a Assessing service quality :
|b satisfying the expectations of library customers /
|c Peter Hernon, Ellen Altman, Robert E. Dugan.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a London :
|b Facet Puiblishing,
|c 2015.
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| 300 |
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|a XIII, 218 str. ;
|c 28 cm.
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| 504 |
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|a Bibliografija i bibliografske bilješke uz svako poglavlje.
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| 504 |
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|a Kazalo.
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| 650 |
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7 |
|a Knjižnične usluge
|x Vrednovanje
|2 nskps
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| 700 |
1 |
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|a Altman, Ellen
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| 700 |
1 |
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|a Dugan, Robert E.
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| 998 |
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|m vhok1510
|c ktuo160125
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